Community Development Manager

The Community Development Manager position is a business development role, responsible for growing and managing a portfolio of business banking deposit relationships. The Community Development Manager will work closely with internal business partners including Commercial Lending, Electronic Banking, Cash Management, and Retail to ensure that all banking needs of business customers are met. Key responsibilities include new business development, customer contacts, customer relationship management, contributing to marketing/lead generation, and driving deposit growth.

Key Responsibilities

Sales Goal Performance

• Achieve goals and objectives set for customer retention and new business volume.
• Achieve 100% of goal for:
• Net increase in business deposit portfolio
• New business relationships to the Bank
• Merchant and Payroll referrals
• Calling efforts for new and existing business relationships

• Create and develop business banking relationships through networking, cold calling and other sales methods
• Service and expand existing business relationships through calling efforts and contact management activities
• Establish and conduct Bank at Work events targeting new customer acquisition
• Stay current on bank products, services and marketing promotions including functionality of services
• to support customers and create a positive overall banking experience
• Proficient in cash management services (RDC, ACH and advanced cash management services)
• Open or work with assigned branch partners to establish and maintain accounts acquired from business calling efforts.
• Proficient in Heartland Card and Payroll Processing (achieve assigned annual referral goal)
• Recognize potential leads to commercial lending, residential lending, and Infinex

Customer Relationship Management

• Conduct visits to existing businesses to strengthen and expand relationships
• Maintain an accurate record of customer contacts and calls in CRM system, including valuable notes
• to assist our sales process across all channels
• Assist with customer presentations and on-site customer visits and invite business partners as
• needed
• Provide solutions and support to solve complex customer needs
• Address customer questions and concerns, document the conversations and take appropriate action
• to overcome issues, list in the Complaint Tracker with resolution
• Manages Outlook calendar to schedule sales prospecting, events and calls to be shared with Team Leader
• Work with assigned branches and refer retail prospects and customers back to retail division.

Community Involvement

• Expand network and sales opportunities by developing relationships with individuals and businesses throughout the community
• Volunteer for at least two organizations and attend one event per month

Requirements

Educational and Experience Requirements:

• Bachelor's degree in business or in a relevant field or an equivalent amount of training
• 5 years relevant experience in a sales and business banking role
• Strong knowledge of business banking deposit and cash management solutions.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Any physical demands or work conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Full time employees also receive a complete benefit package including a generous 401(k), medical benefits, paid time off, and short- and long-term disability programs.

Job Type: Full-time

Schedule:

• Monday to Friday

Experience:

• Banking: 3 years (Preferred)

Work Location: In person